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Terms and Conditions

Thank you for choosing The Ivory Laundry Company for your dress cleaning needs! We promise to take great care of your dress. By using our services, you agree to our terms and conditions. If you have any questions, feel free to contact us at: hello@theivorylaundrycompany.co.uk

The standard timeframe for cleaning your dress is 4-6 weeks. However, please note that it may be ready either earlier or later than this estimated period. We will ensure to keep you informed about its status during the process.

Your wedding dress will receive a thorough inspection before the cleaning process begins. If any issues or discrepancies are discovered, we will contact you promptly. Additionally, if any extra services or repairs are necessary, you will be informed and required to pay for these charges in advance. Please note that this may extend the overall service time.

If  both parties, for whatever reason, decide to not go ahead with the cleaning process, the customer is responsible for the cost of the return shipment.

Wedding dresses are delicate and can be unpredictable. While we strive to provide the best cleaning service possible, we cannot guarantee that all stains will be completely removed. Additionally, please be aware that some stains may become visible after the cleaning process, even if they were not initially apparent. We will do our upmost to remove all stains and we always treat your wedding dress with care and attention.


Cleaning is at the customers own risk. Although these things rarely happen, we cannot guarantee that the following won't happen during the cleaning process: Fading, shrinking, loosening of embellishments

 

We reserve the right to decline cleaning any dress that we believe may not be appropriate for us to handle. Your understanding in this matter is appreciated. 

Dresses we don't accept:

We can not accept your dress for cleaning, if it is any of the following:​

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  • Made of Silk

  • ​Has painted on details

  • Dresses older than 15 years

If we receive any of the following, we will send the dress back to the customer and they will be responsible for the price of the return shipment.

DPD:

If you have selected the DPD delivery option, it's your responsibility to make sure your dress is packed in a suitably sized box that fits it snugly. Make sure to seal box securely with tape to prevent any damage during transit.

To comply with DPD’s terms and conditions, any loss or damage resulting in a claim must be reported to us within 14 days from the dispatch date.
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The Ivory Laundry Company does not accept responsibility for any collection or delivery times changed independently with DPD.

Someone must be present to for the collection and delivery of the dress, for the insurance to be compliant.

Insurance:

Dresses are insured for loss and damage for 50% of the purchase price whilst in transit and where it is found that the cleaning method is at fault. In the extremely unlikely event that a claim is necessary, an independent valuation may be required. Please note that an additional charge of £35 apply if your dress's value exceeds £999. In order for an insurance claim to be made, proof of purchase must be shown. This fee will be included when you select your cleaning package. 

We do not clean any wedding dresses that exceed the value of £5,000.

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